1. Terms and Conditions of Workshop Bookings
1.1 These terms and conditions apply to every course, workshop, private tuition session and photographic tour supplied by us (each a “Workshop”), together with the quotation, booking confirmation, agreed itinerary and any written particulars expressly incorporated into the booking (together, the “Contract”).
1.2 The Contract is between you (the “Participant”, “Customer”, “you” or “your”) and Paul Reiffer, trading as Paul Reiffer Photography (“we”, “us” or “our”).
1.3 If there is any inconsistency, the following order of precedence applies: the booking confirmation; any written variation signed or expressly accepted by both parties; the quotation and agreed itinerary; these terms; and then any general website or promotional material.
1.4 Your booking request is an offer. A binding Contract is formed only when we receive the required payment and issue written confirmation. An automated payment receipt alone is not acceptance unless it expressly says that the booking is confirmed.
1.5 By making or authorising payment, you confirm that you have read and accepted the Contract, are at least 18 years old, have authority to book for every named Participant, and have provided each Participant with these terms.
1.6 You must tell us before booking if you are acting wholly or mainly for business purposes. Nothing in the Contract excludes any right or remedy which applicable law does not permit us to exclude.
1.7 If any provision is found unlawful or unenforceable, it shall be treated as modified to the minimum extent necessary or, if that is not possible, deleted. The remaining provisions will continue in effect.
2. Description of Services
2.1 A Workshop is an interactive photographic learning experience comprising only the tuition, services and travel arrangements expressly listed as included in the booking confirmation.
2.2 Any itinerary, route, timing, location, image, viewpoint or tutor description represents the intended plan when published. It does not guarantee particular weather, light, access, wildlife, scenery, shooting conditions, image, qualification, award, sale, commercial result or improvement.
2.3 Photography depends on variable conditions beyond our control. We may make reasonable operational changes, including changes of sequence, time, route, location, activity, accommodation, transport, supplier or tutor, where reasonably required for safety, access, weather, availability or the proper delivery of the Workshop.
2.4 Where an advertised element is unavailable, we may provide a reasonably comparable substitute. A minor change or reasonable substitution does not entitle you to cancel, withhold payment or obtain a refund.
2.5 You remain responsible for your own creative, technical and commercial decisions. Advice reflects professional opinion and is not a warranty of any particular outcome.
3. Fitness and Suitability
3.1 You are responsible for deciding, before booking and again before departure, whether you are physically and mentally fit, sufficiently mobile and otherwise suitable for the Workshop described.
3.2 Unless the booking particulars state otherwise, you must be capable of walking and standing outdoors for approximately four to five hours per day, sometimes in darkness, on uneven or slippery ground and in heat, cold, wind, rain or at altitude.
3.3 You must carry and safeguard your own equipment and belongings. Any assistant, porter, adapted transport or other support you require must be disclosed, agreed and paid for in advance. We do not provide personal care or mobility assistance.
3.4 You must disclose before booking any condition, disability, medication, allergy or other circumstance which may materially affect participation, require an adjustment, or create a reasonably foreseeable risk to you or another person. You must update us promptly if anything changes.
3.5 We will consider reasonable adjustment requests made sufficiently in advance. An adjustment is subject to practicality, safety, supplier availability and cost. You are responsible for any agreed additional cost unless applicable law requires otherwise.
3.6 We may require reasonable medical confirmation of fitness or further information needed to assess safety. If adequate information is not supplied, or we reasonably consider participation unsafe or impracticable, we may refuse or restrict participation, require an assistant, alter activities or terminate your participation.
3.7 If you choose, or become unable, to take part in any activity, the Workshop may continue without you. We do not guarantee an alternative activity, supervision or transport. No refund is due for an unused element where the cause relates to your choice, fitness, health or failure to satisfy a disclosed requirement, except where mandatory law provides otherwise.
4. Travel Insurance & Documentation
4.1 Comprehensive insurance is a condition of every booking. From the date of booking until your return home, you must maintain cover appropriate to the destination, activities and full value of the booking.
4.2 Your policy must, as applicable, cover cancellation and curtailment, travel delay and disruption, emergency medical treatment, all declared pre-existing conditions, evacuation and repatriation, personal liability, baggage, photographic equipment, theft, damage and any activity specifically identified in the booking particulars.
4.3 You must check the policy terms, exclusions, excesses and territorial limits yourself. We do not arrange, advise upon or warrant the adequacy of your insurance.
4.4 We may require evidence of adequate insurance by a stated deadline. Failure to provide it permits us to refuse participation or treat the booking as cancelled by you under section 8.
4.5 You are solely responsible for passports, visas, permits, vaccinations, entry requirements, driving documents and compliance with immigration, customs and health rules. Inability to travel or enter a destination for a reason personal to you does not entitle you to a refund, except where mandatory law provides otherwise.
5. Medical
5.1 You are responsible for your own health, medical needs and decision to travel. You should obtain advice from a suitably qualified medical professional before booking or travelling if you have any doubt about your fitness, medication, vaccination or ability to participate.
5.2 Workshop leaders are photographers and guides, not medical practitioners. They may have no formal first-aid qualification. We do not promise that a first-aid kit, trained first-aider, doctor, ambulance, hospital, medication or reliable communications will be immediately available.
5.3 You must bring an adequate supply of all medication, prescriptions, medical devices and emergency supplies you may require, keep them accessible and be capable of administering or managing them yourself. You must not rely on us or another Participant to store, prescribe, administer or monitor medication or treatment.
5.4 In an apparent emergency, you authorise us, where reasonably practicable, to contact emergency services, disclose relevant information supplied by you and arrange transport or assistance. We do not assume a duty to diagnose or treat you. You remain responsible for all resulting charges, including treatment, evacuation, accommodation and repatriation.
5.5 You acknowledge that remote, outdoor and overseas locations may involve delayed or limited emergency response. You accept the ordinary and inherent risks of the activities described, subject always to liability which the law does not permit us to exclude.
5.6 If you arrive unwell, develop symptoms, fail to disclose a material condition or present a reasonably perceived risk, we may modify, suspend or terminate your participation. Section 8 applies to any customer-caused cancellation and your insurance should cover the resulting loss.
6. Group Size
6.1 The planned number of Participants and leaders is stated in the booking particulars. Unless stated otherwise, the Workshop is private tuition for one Participant with one tutor.
6.2 We may change the identity or number of leaders, drivers or local specialists where reasonably necessary, provided the Workshop remains substantially capable of delivery.
6.3 No person may join, observe or share any included service unless named in the Contract and accepted by us in writing. Additional people may require a revised price and booking particulars.
7. Fees and Payments
7.1 The total agreed booking price is the “Full Payment Amount”. The quotation or booking page will specify whether payment is required in full at booking or in stages. Where staged payments apply, these comprise:
7.1.1 a design fee, where applicable, for consultation, research, itinerary creation and securing supplier arrangements. The amount will be stated before payment. It is earned as that work is performed and, if the Workshop is confirmed, will be credited against the Full Payment Amount;
7.1.2 a Stage 1 payment to secure dates and fund committed costs; and
7.1.3 the remaining balance, or Stage 2 payment.
Any design fee or Stage 1 payment already credited towards the booking will not be charged again as part of the remaining balance.
7.2 A booking is secured only when cleared funds and our written booking confirmation have both been received.
7.3 Where staged payments apply, Stage 2 must be received no later than ten weeks before the Workshop begins, unless a different deadline is agreed in writing. Where a single payment is required, or a booking is accepted after the normal balance deadline, full payment is due at booking unless otherwise agreed in writing. Time for payment is essential.
7.4 If any amount is late, we may suspend further work and supplier commitments, charge any reasonable resulting cost, and give you a final payment deadline. If payment remains outstanding, we may terminate the Contract and apply the customer cancellation provisions in section 8.
7.5 The design fee is earned as the design work is performed. Payments also fund reserved capacity and supplier commitments. The cancellation provisions in section 8 apply whether you pay in stages or in full; paying the balance early does not itself change the applicable cancellation charge. Any amount retained or additionally payable remains subject to mandatory consumer and package-travel law.
7.6 You must pay bank charges, currency conversion costs, chargeback fees arising from an unjustified chargeback, and any taxes or supplier increases expressly chargeable under the Contract.
7.7 A requested name change is subject to our written agreement, supplier rules and payment of all actual costs plus a GBP£750 administration fee. No name change is guaranteed, particularly where flights, permits or other name-specific arrangements are included.
8. Cancellation
8.1 Cancellation by you
8.1.1 To cancel your booking, email workshops@paulreiffer.com. Cancellation takes effect when we receive your clear written notice.
8.1.2 Cancellation charges apply whether you pay in stages or in full. The following schedule indicates the normal charge, subject to the calculation and adjustment in clause 8.1.3:
Based on when cancellation takes effect:
8.1.2.1 More than ten weeks before the Workshop start date:
The stated design fee, Stage 1 payment and any additional irrecoverable commitments, without double counting; or 25% of the Full Payment Amount where no separate deposit was specified
8.1.2.2 Between five and ten weeks before the Workshop start date, inclusive:
65% of the Full Payment Amount
8.1.2.3 Fewer than five weeks before the Workshop start date, after commencement or in the event of a no-show under clause 8.3:
100% of the Full Payment Amount
8.1.3 The final charge will reflect our genuine net loss arising from your cancellation, up to the Full Payment Amount. This may include the reasonable value of design and preparation work already performed, irrecoverable supplier commitments, transaction fees and currency losses, reasonable cancellation-handling costs, and net profit lost because reserved dates, tutor capacity or services cannot reasonably be resold or otherwise used. We will take reasonable steps to reduce our loss and account for costs saved, sums recovered and net income from replacement bookings or alternative use of the same reserved capacity. No amount will be counted twice. We will provide a calculation and explanation on request.
8.1.4 Payments already made will be credited against the final cancellation charge. Any shortfall must be paid within seven days of receiving our written calculation. Any excess will be refunded within the period required by applicable law or, where no statutory period applies, within 14 days of cancellation. Any subsequent recovery that reduces the charge will be accounted for and the corresponding amount refunded promptly.
8.1.5 Personal circumstances, including illness, injury, bereavement, transport disruption, visa or entry refusal and work commitments, do not automatically waive cancellation charges. You must maintain suitable insurance under section 4 and check its exclusions. This section does not restrict any statutory right to cancel without charge or receive a refund.
8.2 Cancellation by us
8.2.1 If we cannot perform the Contract, we may first offer a suitable replacement tutor, supplier, itinerary or date, or a credit of equivalent value, where lawful and reasonable.
8.2.2 If we terminate the Contract before it begins and no lawful substitute or credit is accepted, we will refund amounts required by applicable law within the applicable statutory period. We will not be responsible for independently booked travel, accommodation, visas, equipment, lost income or other consequential cost, subject to section 22 and mandatory law.
8.2.3 Where the booking is a regulated package, your statutory rights concerning organiser cancellation, significant changes, unavoidable and extraordinary circumstances, substitute packages and refunds apply and prevail over any inconsistent term.
8.3 No-shows and late arrival
8.3.1 Failure to attend at the agreed place and time, without an alternative arrangement accepted by us, is a no-show and is treated as cancellation by you under clause 8.1. The normal cancellation charge is 100% of the Full Payment Amount, subject to clause 8.1.3. If we agree to accommodate late arrival, you must pay the reasonable additional transport, accommodation, staff and supplier costs caused by that delay, in advance or on demand. Missed Workshop time will not normally be replaced.
9. Rescheduling
9.1 You may request one change of dates as an alternative to cancellation. No change is effective unless accepted by us in writing and all required sums have been paid.
9.2 Acceptance is at our discretion and subject to tutor, supplier and destination availability. We may refuse a request without being in breach of the Contract.
9.3 You must pay all irrecoverable original costs, cancellation or amendment charges, new supplier costs, price increases, currency differences and the following administration/redeployment fee:
9.3.1 more than ten weeks before the original start date: no additional redeployment fee;
9.3.2 between five and ten weeks before the original start date: GBP£2,000; and
9.3.3 fewer than five weeks before the original start date: GBP£3,500.
9.4 A reschedule does not reset or reduce cancellation charges. Any later cancellation will be calculated by reference to the original start date and the higher of the properly applicable losses under the original and revised arrangements, subject to mandatory law.
9.5 Past dates cannot be rescheduled. A credit, if offered, is personal, non-transferable, has no cash value, expires on the date stated and may be applied only once, except where applicable law requires otherwise.
10. Transportation
10.1 You are responsible for reaching the first meeting point and leaving the final drop-off point at the times stated. Travel outside the expressly included itinerary is your responsibility.
10.2 Included transport may be supplied by us or an independent provider and is subject to operational availability, local conditions and the provider's terms.
10.3 Vehicle type, air conditioning, seating and luggage capacity are not guaranteed unless expressly confirmed. You must disclose unusual, oversized or excessive luggage in advance. We may refuse items that cannot be carried safely or lawfully.
10.4 You must wear seatbelts where fitted, comply with lawful instructions and avoid distracting the driver. You are responsible for loss caused by your unsafe or unlawful conduct.
10.5 Delay or late arrival reduces the available Workshop time. Any interception, recovery transport or itinerary repair is at our discretion and at your cost.
10.6 If included transport becomes unavailable, we may use a reasonable alternative. Timing and comfort may differ without creating a right to refund for a minor change.
11. Accommodation
11.1 Accommodation is included only where stated in the booking confirmation and is supplied subject to the provider's terms, rules, availability and local standards.
11.2 Descriptions, star ratings, facilities, views, room layouts and photographs are indicative unless expressly guaranteed in writing. We may substitute reasonably comparable accommodation where necessary.
11.3 Unless confirmed otherwise, pricing assumes one Participant in one standard room. Upgrades, early check-in, late check-out, additional guests and room changes are subject to availability and payable by you.
11.4 You must comply with property rules and pay the provider or us for damage, fines, deposits, minibar, room service, laundry, spa, telephone and other personal charges attributable to you.
11.5 We do not warrant uninterrupted utilities, internet, air conditioning, heating or other facilities controlled by the provider, but will raise material issues with the provider where reasonably practicable.
12. Food & Drink, Laundry and Other Services/Items
12.1 Food and drink are included only to the extent stated in the booking confirmation. Any stated meal allowance, course limit or beverage inclusion is a maximum rather than an entitlement to cash or credit if unused.
12.2 You must disclose allergies, intolerances, religious requirements and other dietary needs before booking and repeat them directly to relevant providers. We will pass on disclosed requirements but cannot guarantee an allergen-free environment, eliminate cross-contamination or ensure every preference can be met.
12.3 You remain responsible for checking ingredients and deciding what is safe for you to consume. If a requirement cannot reasonably be accommodated, you may need to supply or purchase suitable food at your own cost.
12.4 Alcohol is consumed at your own discretion and risk. We may refuse to supply or permit continued participation where alcohol or any substance affects safety or conduct.
12.5 Personal purchases and services not expressly included are your responsibility. If we settle them on your behalf, you must reimburse the amount plus a 25% administration charge, to the extent permitted by law.
13. Equipment and belongings
13.1 You must bring the working equipment, clothing, footwear, power supplies, storage media and accessories identified as required in the booking particulars.
13.2 You are responsible for the custody, security, compatibility, condition and insurance of all equipment and belongings you bring. We are not a bailee and do not accept responsibility merely because an item is placed in a vehicle, room or shared location.
13.3 If required equipment is missing or fails, we may adapt the tuition or assist you to seek rental at your cost, but do not guarantee replacement equipment or a practical shooting alternative.
13.4 Any equipment loaned or rented by us or a supplier is provided subject to availability, separate conditions and any deposit or insurance requirement. You must inspect it, use it competently and return it on time in the condition received, fair wear excepted.
13.5 Loan equipment may fail or be withdrawn. You should carry suitable backup equipment. You are liable for loss or damage caused by misuse, negligence or breach of instructions, subject to applicable law.
14. General Risk & Additional Insurance
14.1 You accept the ordinary risks inherent in travel and outdoor photography, including uneven ground, darkness, traffic, water, wildlife, weather, altitude, remote locations and limited communications or medical access.
14.2 Acceptance of inherent risk does not exclude any duty or liability which applicable law does not permit us to exclude. You must exercise reasonable care, remain within your capability and follow lawful safety instructions.
14.3 Insurance required under section 4 is your primary protection against cancellation, medical, evacuation, equipment and personal-property losses. Failure to insure does not transfer those risks or costs to us.
14.4 We may refuse participation in an activity where suitable footwear, clothing, equipment, insurance or conduct is absent. Any resulting unused service is treated in accordance with sections 3, 8 and 17.
15. Weather and Force Majeure
15.1 Events beyond reasonable control include severe weather, natural disaster, fire, flood, epidemic, pandemic, disease outbreak, war, terrorism, civil unrest, government action, border restriction, strike, transport disruption, utility or communications failure, supplier failure and closure or loss of access to a location.
15.2 If such an event affects performance, we may alter the itinerary, replace a location or supplier, change transport or accommodation, provide indoor tuition, delay, suspend, reschedule or, where lawful, issue credit for the affected service.
15.3 We are not liable for delay or failure caused by an event beyond reasonable control, or for independently booked costs, except to the extent that applicable law, including package-travel law, imposes liability or a refund obligation.
15.4 Where the Contract is a regulated package, statutory rights concerning unavoidable and extraordinary circumstances, assistance, alternative arrangements, price reduction, termination and refund remain unaffected.
15.5 You must take reasonable steps to reduce loss, follow official advice and claim promptly under your insurance.
16. Privacy
16.1 We process personal data to administer the booking, provide the Workshop, comply with law, protect safety and pursue legitimate business interests, as explained in our current Privacy Policy at https://www.paulreiffer.com/about/privacy-data-and-cookie-policy/ .
16.2 We may share data reasonably necessary for performance with accommodation, transport, guide, permit, payment, professional-adviser, insurer and emergency-service providers, including providers outside the United Kingdom where the Workshop requires it.
16.3 Health information is special-category personal data. We will request only information reasonably relevant to suitability, adjustments, safety or emergency arrangements and will process it under an appropriate lawful basis and special-category condition described in our Privacy Policy.
16.4 You must ensure that information supplied is accurate and that you have authority to provide information about another person. We may retain booking and incident records for legal, insurance and accounting purposes.
16.5 Promotional photography or video of you will be used only under a separate release or other valid lawful basis. Declining optional promotional use will not affect delivery of the Workshop.
17. Safety & Behaviour
17.1 You must take reasonable care of yourself and others, comply with law, local custom, property and supplier rules, and follow reasonable safety and operational instructions.
17.2 Illegal, dangerous, abusive, discriminatory, harassing, intoxicated, reckless or persistently disruptive conduct is prohibited, as is trespass, damage, interference with other people, or conduct likely to harm our reputation or supplier relationships.
17.3 We may issue instructions, restrict an activity, remove you from a location, require you to leave accommodation, or terminate participation immediately where we reasonably consider it necessary for safety, legality, welfare, reputation or the proper enjoyment of others.
17.4 Where action under clause 17.3 results from your conduct or failure to follow instructions, no refund is due for unused services except where mandatory law provides otherwise. You must pay reasonable costs arising from removal, alternative accommodation, transport, damage, fines or supplier claims.
17.5 You remain responsible for your own acts and omissions. Nothing in this section excludes our liability where the law prevents exclusion.
18. Tutor Substitution
18.1 We may substitute the named tutor, leader, driver or local specialist where reasonably necessary because of illness, injury, availability, travel disruption, safety or another operational reason.
18.2 A substitute will be selected for relevant competence and suitability. Exact style, personality, reputation, equipment, awards or experience are not guaranteed to be identical.
18.3 A reasonable tutor substitution is not, by itself, grounds for cancellation or refund. If the identity of a named tutor is expressly stated in the booking confirmation to be an essential feature and no reasonable substitute can be provided, the mandatory remedies under applicable law will apply.
19. Itinerary Changes and Photographic Opportunities
19.1 We will use reasonable endeavours to deliver the intended itinerary and photographic opportunities described for the Workshop. Routes, locations, viewpoints, timings and activities are planned in good faith using the information reasonably available to us. Their inclusion in an itinerary does not guarantee that each will remain accessible, safe, lawful or suitable when the Workshop takes place.
19.2 Particular photographs and shooting conditions cannot be guaranteed. Images, descriptions and references to specific subjects, compositions, natural events or seasonal conditions in our promotional materials illustrate the opportunities we intend to pursue. Actual conditions may differ, and it may not be possible to access a particular viewpoint, photograph a particular subject or reproduce an image shown. This applies equally where a photographic opportunity features prominently in the Workshop’s title or description, subject to any express contractual commitment and your statutory rights.
19.3 We may reasonably change the sequence, duration, location, route, transport, accommodation, meals, activities or shooting times before or during the Workshop where necessary because of weather, light, tides, access restrictions, permits, closures, crowding, safety, transport disruption, supplier performance or other operational circumstances, or to make better use of the available photographic opportunities. Such circumstances may arise or become known with little or no notice.
19.4 The Workshop leader may postpone, relocate, substitute or abandon a visit or activity where they reasonably consider that proceeding would be unsafe, unlawful or impracticable. We are not required to expose any person or equipment to unreasonable risk, enter restricted property or disregard instructions from authorities, landowners or site operators to deliver a planned photograph or activity.
19.5 Where changes are necessary, we will take reasonable steps to preserve the overall character and value of the Workshop and provide suitable alternatives where practicable. These may include other locations, revised shooting times, scouting, image review, critique, editing or classroom tuition. An alternative cannot be guaranteed to offer the same subject, conditions or photographic result. We will explain material changes as soon as reasonably practicable and provide any notice required by law.
19.6 Subject to clause 19.7, minor itinerary changes, reasonable substitutions and the absence of particular shooting conditions do not, of themselves, entitle you to cancel, withhold payment or receive a refund, price reduction, compensation or replacement Workshop. Where the Workshop is otherwise delivered substantially as agreed, this also applies to an unavailable location, viewpoint or subject, or an unsuccessful attempt to capture a particular photograph.
19.7 Nothing in this section excludes remedies for a failure to provide the contracted services with reasonable care and skill, or any right arising from a significant change to the Workshop’s main characteristics. Where the booking is a regulated package, statutory rights concerning changes before departure, alternative arrangements, price reductions, termination and refunds remain unaffected. Cancellation by us and events beyond our reasonable control are also governed by sections 8.2 and 15.
20. Privacy and Data Protection
20.1 Our Privacy Policy forms the detailed notice explaining what personal data we collect, why we use it, who receives it, international transfers, retention, security and your legal rights.
20.2 Contract administration messages are not marketing and may be sent where necessary to perform the booking. Marketing communications will be sent only where permitted by data-protection and electronic-marketing law, and you may opt out at any time.
20.3 No internet transmission or storage system can be guaranteed completely secure. We use appropriate technical and organisational measures but do not make an absolute warranty against every unauthorised act or security incident.
20.4 Data rights, including access, correction, objection and erasure, are subject to legal conditions and exceptions. Requests should be made using the contact details in our Privacy Policy.
20.5 If this section conflicts with the Privacy Policy on a data-protection matter, the current Privacy Policy will explain our processing; the Contract continues to govern the commercial booking.
21. Communicable Illnesses
21.1 You must not attend while knowingly suffering from a communicable illness where attendance would breach law, official guidance, supplier rules or create a material and avoidable risk to others.
21.2 You must comply with applicable testing, vaccination, masking, isolation, hygiene and health-entry requirements imposed by law, authorities, carriers, venues or other suppliers. Requirements may change at short notice.
21.3 If you become unwell or test positive, we may require reasonable protective measures, restrict participation, arrange separation, modify the itinerary or terminate your participation where reasonably necessary.
21.4 You are responsible for testing, treatment, isolation, extra accommodation, changed travel, evacuation and repatriation costs attributable to your illness, and must maintain insurance which addresses those risks.
21.5 Refunds or other remedies arising from a wider outbreak, government restriction or unavoidable and extraordinary circumstance are governed by sections 8 and 15 and any mandatory package-travel rights.
22. Liability
22.1 Nothing in the Contract excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of rights which cannot lawfully be excluded, or any liability or remedy imposed by the Package Travel and Linked Travel Arrangements Regulations 2018 or other mandatory law.
22.2 Subject to clause 22.1, we are not liable for loss which was not reasonably foreseeable when the Contract was made, or for indirect or consequential loss, loss of profit, revenue, business, opportunity, reputation, enjoyment, anticipated savings, data or independently arranged travel and accommodation.
22.3 Subject to clause 22.1 and to the fullest extent permitted by law, our total aggregate liability arising from or connected with a booking, whether in contract, tort including negligence, misrepresentation, restitution or otherwise, shall not exceed the Full Payment Amount actually paid to us for the affected Participant's booking.
22.4 We are responsible for travel services included in a regulated package to the extent required by law. Otherwise, independent suppliers remain responsible for their own acts, omissions and services, and any applicable international convention or statutory limitation may limit liability.
22.5 We are not liable to the extent loss is caused or increased by your act or omission, failure to disclose relevant information, breach of the Contract, disregard of instructions, unreasonable failure to mitigate loss, or a service arranged independently by you.
22.6 Nothing in the Contract affects your duty to take reasonable care or your obligation to maintain the insurance required by section 4.
23. Complaints Procedure
23.1 You must report any problem to the Workshop leader and to workshops@paulreiffer.com without undue delay, giving sufficient detail and a reasonable opportunity to investigate and remedy it while the Workshop is in progress.
23.2 If an included supplier is involved, you must also report the issue to that supplier promptly and follow reasonable local complaint procedures.
23.3 If the issue remains unresolved, send a full written complaint with supporting evidence within 14 days after the Workshop ends. We aim to acknowledge it promptly and provide a substantive response within 28 days, although complex or supplier-dependent matters may take longer.
23.4 A failure to notify us promptly may reduce any remedy to the extent that it prevented or increased the cost of investigation or correction. It does not remove a right which applicable law says cannot be lost in that way.
23.5 We may propose negotiation, mediation or another appropriate dispute-resolution process. Participation does not prevent either party using the courts unless a binding settlement is reached.
24. Legal Jurisdiction and Acceptance
24.1 The Contract and any non-contractual dispute or claim are governed by the law of England and Wales.
24.2 The courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the United Kingdom or another country whose mandatory law gives you the right to bring proceedings in your home courts or rely on local mandatory protections, those rights remain unaffected.
24.3 No failure or delay in enforcing a right is a waiver. A waiver is effective only if given in writing and applies only to the specific circumstance stated.
24.4 No person other than you and us may enforce the Contract under the Contracts (Rights of Third Parties) Act 1999, except that a named Participant may rely on provisions expressly concerning that Participant.
24.5 Notices under the Contract must be sent by email to the addresses used in the booking. You must keep your contact details current and monitor communications relating to the Workshop.
24.6 These terms were last updated on 20 September 2026.