Access Product Terms & Conditions
Effective date: 16 August 2026
These terms apply to every Access product, all of which are supplied exclusively to business and professional customers. Access products are not available for purchase by consumers acting wholly or mainly outside their trade, business, craft or profession. Please read these terms before ordering. They explain who supplies the work, how orders are accepted, what each party must do, when cancellation and refund rights apply, and how submitted material and completed work may be used.
1.0 Who we are and how the sale works
1.1 The Access services are provided by Paul Reiffer, trading as Paul Reiffer - Photographer, PO Box 9390, Portland, DT5 9AT, United Kingdom ("we", "us" or "our"). You can contact us at info@paulreiffer.com.
1.2 Payment through our checkout submits an order to us but does not itself constitute our acceptance of that order. Your contract is formed only when we send written confirmation that we have accepted the order. An automated payment receipt or acknowledgement confirms only that payment has been received and does not constitute acceptance. We may decline an order where the brief is unlawful, unsafe, conflicted, outside the scope of the purchased service or otherwise unsuitable. If we decline an order, we will refund the amount paid for that order.
1.3 These terms, the relevant product page as it appeared when you ordered, the order confirmation and any written scope agreed before purchase form the contract. A specifically agreed written scope takes priority, followed by the order confirmation, the product page and these general terms.
2.0 Customers and definitions
2.1 Access products are available only to customers purchasing wholly or mainly for purposes relating to their trade, business, craft or profession ("Business Customers"). You must be at least 18 years old and legally able to enter into the contract.
2.2 By placing an order, you confirm that you are acting as a Business Customer and are purchasing the service for purposes relating wholly or mainly to your trade, business, craft or profession. If you are purchasing on behalf of a company, partnership, studio or other organisation, you also confirm that you have authority to bind it. We do not accept orders from consumers purchasing wholly or mainly for personal purposes.
2.3 "Customer Material" means every image, raw file, document, link, website credential, recording, figure, brief, message or other material supplied by or for you. "Deliverable" means the report, annotated image, edited file, recording, plan, workflow, written advice or other output stated on the product page or agreed scope.
2.4 "Complete Brief Date" means the date on which cleared payment and every file, answer, permission, access detail and decision reasonably required to begin have been received and are usable. "Working Day" means Monday to Friday in England, excluding public holidays in England.
3.0 What you are buying
3.1 Access products are personalised professional services. They may include customer-specific digital deliverables and, where stated, a live video session or recording. The exact scope, price, delivery period and included refinement are those shown on the product page at the time of order or in the agreed written scope.
3.2 The standard products covered are:
- Critical Eye Reviews: Image Review, Portfolio Review and Website Review.
- Awards & Qualifications: A Judge's View and Fully Qualified.
- Shoot & Trip Planning: Get The Shot, Expedition Pro and Permit Prep.
- Editing & Workflow: Capture One 2 One, Full Image Edit, Print Ready and Workflow.
- Commercial & Business Advice: Pitch Perfect and Strategy Sessions.
- Private 1:1 Sessions: Bespoke Advisory Session.
3.3 Anything outside the published or agreed scope, including extra images, pages, destinations, authorities, revisions, calls, urgent work, complex compositing, implementation or ongoing support, requires a separate written agreement and may cost more.
4.0 Your brief and responsibilities
4.1 You must provide complete, accurate and timely information, in the requested format, and tell us the intended purpose, audience, deadline and any material constraint. We are entitled to rely on what you supply.
4.2 You confirm that you own or lawfully control the Customer Material and have every permission needed for us and our service providers to receive, copy, view, edit, annotate, store and return it for the contracted work. You must not submit unlawful material or material that infringes copyright, privacy, confidentiality, data-protection or other rights.
4.3 Do not send passwords used elsewhere, unnecessary personal data, financial account credentials, health information or other highly sensitive material. Use temporary website credentials where possible and revoke them after delivery.
4.4 You remain responsible for keeping independent backups of every file and system. Before a workflow, editing or screen-share session, you must make and verify a current backup. We do not provide data recovery, cybersecurity, regulated advice or unattended administration of your devices.
4.5 You are responsible for checking spelling, names, figures, factual claims, competition rules, submission requirements, travel documents, local laws, access conditions, safety information, permits, printer specifications and third-party instructions before acting or publishing.
5.0 Suitability, refusal and conflicts
5.1 We may ask reasonable questions before accepting or starting an order. If the material is unusable, the objective is outside our competence, the scope is materially larger than purchased, or a conflict of interest exists, we may propose a revised scope, direct you to a more suitable service or refuse the order.
5.2 If we refuse before substantive work begins, we will refund the amount paid for the affected product. If work has begun at your express request, any refund may be reduced by the reasonable value of work already performed, subject to applicable law.
5.3 We will decline awards or qualification work where our involvement would breach the rules or create a real or reasonably perceived conflict with an active judging or assessment appointment.
5.4 We may suspend or end access for abusive, discriminatory, threatening, dishonest, illegal or unsafe conduct. Any charge or refund will reflect the work performed, reserved time, avoidable savings and mandatory rights.
6.0 Starting work and delivery periods
6.1 The delivery period stated on the product page begins on the Complete Brief Date, unless the product page or written scope expressly says otherwise. A payment date alone does not start the clock if files, answers, access or a booking decision remain outstanding.
6.2 We will perform the service with reasonable care and skill and will use reasonable efforts to deliver within the stated period. A date is a binding essential deadline only when we expressly agree in writing, before purchase, that delivery by that date is essential.
6.3 The delivery period pauses while we wait for Customer Material, answers, approvals, corrected files, access or another customer decision. It restarts on the next Working Day after the missing item is received in usable form. Material changes to the brief may require a revised price and deadline.
6.4 Delivery is made to the email address, account, download link or meeting method stated in the order. You must check spam filters and keep your contact details current. A download link may expire; you are responsible for downloading and backing up Deliverables promptly.
7.0 Live sessions, booking and attendance
7.1 Where a product includes a live session, availability shown before purchase is indicative until a slot is confirmed. Times are stated in the time zone shown in the booking confirmation. You are responsible for converting the time correctly and joining with working equipment and a reliable connection.
7.2 You may move one confirmed session without charge by giving at least five Working Days' notice, subject to availability. A later change or missed session may be charged to the extent reasonably necessary to cover preparation, reserved time and net loss after any saving or replacement booking. We will not impose a cancellation charge greater than our reasonable loss.
7.3 If you are late, the session will normally end at the original time. If you do not attend within 20 minutes and have not contacted us, the session may be treated as missed. Any discretionary rebooking may carry a fee.
7.4 If we must move a session, we will offer reasonable replacement dates. If no reasonable replacement can be agreed, we will refund the undelivered session element.
7.5 A recording is supplied only where the product page or agreed scope says so and where the platform, content and participants allow it. You must tell us before the session if another person will attend. All participants must agree to these terms and to any recording.
8.0 Review, refinements and acceptance
8.1 The number and type of clarifications, refinements or follow-up checks included are stated on the product page. An included refinement means one consolidated, reasonable response within the original brief. It does not include a new creative direction, replacement source material, a different destination, a new website structure or further unrelated questions.
8.2 You must report any missing, corrupt or materially non-conforming Deliverable promptly and give enough information for us to investigate. Please report an issue within 14 days of delivery where reasonably discoverable.
8.3 Where the service does not conform to the contract, we will provide the applicable remedy required by law. This will normally be repeat performance or correction within a reasonable time and without significant inconvenience, followed by an appropriate price reduction or refund where repeat performance is impossible, unsuccessful or legally unnecessary.
9.0 Professional judgement and outcomes
9.1 Reviews, edits, curation, planning and advice necessarily involve professional and creative judgement. Candid disagreement with that judgement, a negative assessment of your work or a recommendation not to proceed does not itself mean the service is defective.
9.2 We do not guarantee an award, qualification, permit, access approval, sale, commission, profit, enquiry level, website performance, competition score, print match, software behaviour, weather condition, safe access or particular photographic result.
9.3 Awards, qualifications, permits, travel, weather, access, software, laboratories, printers, platforms and other third parties remain outside our control. Information and research are current to the date shown in the Deliverable and must be rechecked before reliance, travel, submission or expenditure.
9.4 Business, pricing and proposal advice is practical commercial opinion. It is not legal, tax, accounting, investment or other regulated advice. Permit Prep supports preparation; it does not make us your legal representative and does not transfer responsibility for the application or on-site compliance.
9.5 Travel and location information is not a substitute for a local risk assessment. You decide whether conditions, access, equipment and activity are safe and lawful. Never enter private, closed, restricted or hazardous areas without proper authority.
10.0 Prices, payment and taxes
10.1 The price and currency are shown at checkout. We collect payment and handle applicable taxes as stated at checkout and on our invoice.
10.2 Payment is due before preparation begins unless a written quotation says otherwise. We may pause work while an amount is overdue.
10.3 A payment dispute or chargeback is not a substitute for using the cancellation or complaints process. Please contact us promptly so a genuine problem can be investigated. This clause does not restrict any lawful right to dispute an unauthorised or incorrect payment.
11.0 [Deleted]
12.0 Cancellations and Refunds
12.1 Access products are supplied exclusively to Business Customers and there is no contractual cooling-off period. Except where applicable law or another express written agreement gives you a remedy, payment is non-refundable once an order has been accepted.
12.2 In particular, there is no change-of-mind refund because you no longer need the work, fail to supply material or book a session, disagree with candid professional opinion, do not act on the advice, obtain an unfavourable third-party decision, experience poor conditions, or fail to achieve a hoped-for commercial or creative result.
12.3 You may cancel only as expressly stated in the agreed scope. If we agree to a Business Customer cancellation, the customer must pay for completed work, committed third-party cost and reasonably lost reserved capacity, subject to our duty to reduce avoidable loss.
12.4 Nothing in these terms removes a right to a refund, repeat performance, price reduction, damages or other remedy for a service that is not supplied with the standard required by applicable law.
13.0 Delay, illness and events outside control
13.1 If illness, incapacity, bereavement, power or communications failure, platform outage, cyber incident, industrial action, natural event, severe weather, government action, travel disruption or another event reasonably outside our control affects delivery, we will contact you as soon as reasonably possible, explain the effect and provide a revised date.
13.2 We are not responsible for delay caused by such an event while it continues, provided we take reasonable steps to reduce the disruption. This does not remove your rights under applicable law and does not allow us to keep payment indefinitely without supplying the service.
13.3 If we miss a non-essential stated deadline for a reason within our control, you may require delivery within a reasonable additional period. If we still do not deliver, or repeat performance is impossible, you may cancel the undelivered part and receive the remedy required by law.
13.4 If an expressly agreed essential deadline is missed, or a delay makes performance pointless for the purpose clearly agreed before purchase, you may cancel the affected undelivered service and receive the applicable refund.
13.5 If an event outside our control prevents substantial performance for more than 30 days, either party may end the affected part by written notice. We will refund payment for work not performed, after deducting any lawful amount for useful work already supplied at your express request.
14.0 Customer delay and abandoned orders
14.1 If you do not provide required material, answers, access or booking choices, we will remind you using the contact details supplied. Delivery obligations remain paused.
14.2 If the order remains inactive for 90 days after our written request, we may close it on 14 days’ further notice. Any refund or credit will be determined by mandatory law, work already performed, reserved capacity and unavoidable cost. We may require a new booking or updated quotation to restart later.
15.0 Copyright and permission to work on your material
15.1 You retain copyright and other ownership in Customer Material. You grant us a worldwide, non-exclusive, royalty-free licence for the contract period and reasonable record-retention period to host, copy, view, edit, annotate, adapt and communicate that material solely to provide, secure, administer and evidence the service.
15.2 Where another person owns or appears in Customer Material, you are responsible for obtaining the permissions required for the intended service and use. We may ask for evidence and may stop work if a credible rights complaint is made.
15.3 You will not acquire ownership of our pre-existing photographs, teaching material, templates, layouts, methods, know-how, marks, software settings, generic workflows or other material created independently of your order.
16.0 Your licence to use Deliverables
16.1 Once full payment has cleared, we grant you a perpetual, worldwide, non-exclusive licence to use customer-specific Deliverables for your own personal or internal business purposes and to implement the advice for the purpose stated in the brief.
16.2 If a Deliverable is an edited or print-ready version of your photograph, you may reproduce, exhibit, publish, license and sell that photograph to the same extent that your rights in the underlying image allow. We claim no ownership of your original photograph.
16.3 You may share a Deliverable on a need-to-know basis with your employees, professional advisers, competition or qualification body, printer, developer or implementation supplier where necessary for its intended purpose, provided they do not publish, resell, teach from or exploit it independently.
16.4 You may not sell, sublicense, publish, upload as a resource, distribute or make available any report, marked-up file, planning pack, workflow map, strategy note, recording or substantial part of it as a standalone product, training resource, template or content library. You may not remove ownership notices or use our name, logo or marks in a way that suggests endorsement.
16.5 Recordings are licensed to the purchaser for private viewing and authorised internal implementation only. They must not be posted, broadcast, transcribed for publication, used to train an artificial-intelligence model, shared publicly or resold without prior written permission.
17.0 Confidentiality and publicity
17.1 Each party must keep the other's non-public creative, commercial, technical and personal information confidential, use it only for the contract and protect it with reasonable care.
17.2 Confidentiality does not cover information that is already lawfully public, was lawfully known without restriction, is independently developed, is received lawfully from another source, or must be disclosed by law, court or regulator. Where lawful, the disclosing party will receive advance notice of a compelled disclosure.
17.3 We will not display, publish, enter, promote or use Customer Material, Deliverables, testimonials, results, business figures or the fact of the engagement in a portfolio, case study, social post, talk, training product or marketing campaign without separate written permission. Refusing publicity permission does not affect the service.
17.4 We will not use Customer Material to train a generative artificial-intelligence model or submit confidential Customer Material to a public generative-AI service without your express written permission.
17.5 These obligations continue for five years after completion, and indefinitely for trade secrets and material that remains protected by copyright, privacy or another continuing legal duty.
18.0 Personal data and service providers
18.1 We process personal data to answer enquiries, verify and administer orders, provide the service, schedule sessions, communicate, prevent fraud, keep legal and accounting records and handle complaints. Further information, including rights and contact details, is in our Privacy, Data and Cookie Policy on paulreiffer.com.
18.2 Payments are processed by the payment provider identified at checkout. That provider processes payment and fraud-prevention data under its own privacy information. We remain responsible for the sale and do not normally receive complete payment-card details.
18.3 We may use appropriately selected providers for website hosting, email, file transfer, cloud storage, video meetings, scheduling, security, accounting and customer support. Data may be processed outside the United Kingdom where lawful transfer safeguards or an applicable adequacy mechanism are in place.
18.4 Customer Material is kept only as long as reasonably needed for delivery, follow-up, security, backup and legal obligations. We may delete working and uploaded service files from active storage 90 days after completion unless a different period is agreed. You must keep your own copy; the service does not include indefinite archiving.
18.5 If Customer Material contains personal data about another person, you confirm that you have a lawful basis to provide it and have given any required information to that person. Contact privacy@paulreiffer.com with a data-protection question.
19.0 Third-party services and technical compatibility
19.1 Delivery may depend on third-party platforms, software, websites, laboratories, authorities, mapping sources, cloud services or communications systems. Their own terms and privacy notices apply to the customer's use of them.
19.2 We are not responsible for a third party changing, withdrawing, rejecting or incorrectly operating its service, rule, location, timetable, permit route, profile, software or platform after our research or delivery. We remain responsible for exercising reasonable care and skill when selecting and using sources.
19.3 Editable files, Capture One adjustments, Photoshop layers, colour profiles and recordings are supplied in the formats stated. Compatibility can depend on software version, operating system, fonts, plugins, licensed assets and hardware. Tell us before purchase if a particular format or version is essential.
20.0 [Deleted]
21.0 Liability
21.1 To the fullest extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, anticipated saving, opportunity, goodwill or data.
21.2 Subject to section 21.3, our total aggregate liability arising from one Access product, whether in contract, tort (including negligence), misrepresentation or otherwise, will not exceed the total fee paid for that product.
21.3 Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate wrongdoing, breach of a liability that cannot lawfully be limited, or your obligation to pay charges properly due.
21.4 A Business Customer will reimburse us for reasonable loss and third-party claims caused by its breach of section 4.2 or 18.5, except to the extent caused by our own breach, negligence or failure to reduce avoidable loss.
22.0 Ending the contract for breach
22.1 Either party may end the affected service by written notice if the other commits a serious breach that cannot be corrected, or fails to correct a remediable serious breach within 14 days after written notice.
22.2 Ending the contract does not remove rights and obligations already accrued. Clauses concerning payment, confidentiality, data, intellectual property, permitted use, liability and disputes continue where their nature requires.
23.0 Complaints
23.1 Please send a complaint to info@paulreiffer.com with the order number, product, issue and remedy sought. We aim to acknowledge it within three Working Days and provide a substantive response within 14 days where reasonably possible.
24.0 Governing law and courts
24.1 These terms and any non-contractual dispute are governed by the law of England and Wales.
24.2 These terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
25.0 General terms
25.1 We may transfer the contract to another person who can perform it. You may transfer the contract only with our written consent, except where mandatory law says otherwise.
25.2 The contract is between you and us. No other person has a right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
25.3 If any provision is unlawful or unenforceable, it will be read down or removed only to the minimum extent necessary. The remaining provisions continue.
25.4 A delay in enforcing a right is not a waiver. A waiver is effective only when given in writing for the specific matter concerned.
25.5 We may update these terms for future orders. The version supplied or linked at the time of your order continues to govern that order unless a change is required by law or expressly agreed with you.
25.6 Notices under the contract may be sent by email. You must keep the email address associated with the order current.
Schedule 1 | Product-specific terms
The product page and agreed scope provide the full deliverables and delivery period. The following provisions clarify the boundaries that are particularly important for each product.
Image Review
One finished photograph and permitted alternative treatments of that same image. Critique and annotation do not include a full re-edit or competition strategy.
Portfolio Review
Up to 30 finished images for one defined portfolio and audience, with a recommended selection of up to 20. Larger archives or separate portfolios require a revised scope.
Website Review
One photography website with up to 20 principal pages, reviewed at desktop and mobile widths. It is not a legal, accessibility, security, performance or technical SEO audit, and implementation is excluded.
A Judge's View
Advice is based on the rules supplied. No score, shortlist or award is guaranteed. We will not act where an active judging conflict exists.
Fully Qualified
One panel up to the awarding body's stated count. The customer retains authorship and responsibility for compliance; the awarding body alone determines the result.
Get The Shot
One primary photographic objective within one local area. Conditions, closures and access can change. The customer remains responsible for safety, law and landowner permission.
Expedition Pro
The itinerary covers the agreed travel period and shooting areas. Recommendations do not constitute bookings, a package holiday, local guiding or real-time operational support.
Permit Prep
One location and one application route unless agreed otherwise. We prepare material; the customer is the applicant and the authority controls the decision.
Capture One 2 One
A private session using the customer's files and setup. The customer must maintain backups and test equipment. Software behaviour and third-party compatibility are not guaranteed.
Full Image Edit
One principal raw file and ordinary photographic finishing. Complex compositing, extensive retouching or asset creation require a quote. The first result includes only the refinement stated on the page.
Print Ready
One finished image for one defined output specification. Physical printing, proofing, lab charges and later changes in size, paper, profile or printer are excluded.
Workflow
Workflow design and guided testing only. Large migrations, data recovery, network design, cybersecurity and destructive unattended changes are excluded.
Pitch Perfect
One existing proposal or treatment within the stated page limit. It is not a complete tender-writing service or legal, tax or procurement advice. Winning the work is not guaranteed.
Strategy Sessions
One defined commercial decision per session. Advice is commercial opinion and excludes regulated legal, tax, accounting or investment advice.
Bespoke Advisory Session
The written scope controls the preparation, session length and material. Multiple unrelated subjects or substantial extra preparation require a revised quote.